BHUVANESH G
Department Manager (Assessment)
Profile summary
Offering an impressive experience of 8 years (Retail Store Operations & Team Management) seeking challenging assignment across the industry. Competent and result oriented professional with experience across Retail / Store Management, Training & Development and Team Management, Reporting & Documentation, Retail Operations, Store Management, Cash Flow Monitoring. • Enterprising retail operation manager with a solid record of contributions that streamlined retail sales operations, invigorated business, heightened productivity & enhanced internal controls; directing cross-functional teams and leading them to deliver results. Proven ability in leading new store opening, leading various types of audits, managing store inventory, adjusting inventory at store depending on market trends and sales performance. Highly skilled in managing the development of annual, seasonal, monthly and weekly merchandise plans. Proficient in developing and communicating comprehensive department and product strategies. Possess well developed communication, relationship management and problem-solving skills with the ability to make an effective contribution to the performance of a team with good leadership and motivating capabilities. Expertise in handling store related accounts receivables, payable, petty cash, bank reconciliation, accounting and financial matters of the company. Point of Sale (POS) systems inventory management software, visual merchandising, loss prevention, and cash handling.
Career highlights
Spearheaded Loss Prevention Audit Program: Significantly decreased unaccounted inventory value by X% through the implementation of a comprehensive audit program and robust controls at TRENDS, RELIANCE RETAIL LTD.
Key skills
Professional experience
Successfully reduced inventory holding costs by 0.2% over 6 months through efficient stock rotation Creating a strong back-end support functions comprises of Receiving Team, Accounts, HR &Admin. Implemented and managed a cycle counting program that improved inventory accuracy from 5% to 10% within 2 quarters, significantly reducing discrepancies. Conducted regular physical inventory audits and implemented controls to mitigate shrinkage and prevent loss, resulting in a X% decrease in unaccounted inventory value. Developed and standardized SOPs for receiving, warehousing, and shipping, resulting in a less reduction in handling errors and increased operational speed. Continuously coaching the store team to make sure fast and accurate billing, fast processing of inwards and outwards, strong VM standards, culture of multitasking and constantly working for the improvement of store processes and staff productivity. Provide lead support to assigned stores for stock audit, guide & train them to control shrinkage. Redesigne warehouses lotting and utilized FIFO/LIFO/FEFOmethodologiestomaximizespaceutilizationand streamline picking operations. Developed and managed comprehensive wardrobe plans and lookbooks for diverse clients, resulting in a good client retention rate and high satisfaction scores. Consistently exceeded individual and team sales targets, utilizing advanced product knowledge and strategic client relationship management. Collaborated with the visual merchandising team to optimize store displays and layouts, directly influencing product visibility and increasing sales. Provided actionable feedback to the brand manager & team lead based on client demand and styling challenges, influencing future inventory decisions and leading to better stock alignment in counter.
P&L Ownership: Managing the store’s Profit & Loss statement, controlling operational costs like labor and utilities, and striving for high profit margins. KPI Tracking: Monitoring real-time data such as Conversion Rate, Average Transaction Value (ATV), and Units Per Transaction (UPT) Forecasting: Analyzing sales reports to predict future trends and adjust inventory or staffing levels accordingly. Staff Development: Conducting daily briefings, providing real-time coaching, and leading formal performance appraisals. Scheduling: Creating optimized rosters that balance labor costs with peak shopping hours to ensure adequate floor coverage. Culture Building: Fostering a diverse, inclusive, and collaborative work environment focused on accountability. Service Standards: Training the team on brand voice and personalized service techniques to improve Net Promoter Scores (NPS). Escalation Resolution: Personally, handling complex customer complaints and turning negative experiences into positive outcomes. Community Engagement: Leading local marketing activities and in-store events to build long- term relationships with the local customer base. Facility Maintenance: Ensuring the store remains clean, safe, and welcoming for guests at all times.
Currently Working in 9200 Sq Feet Store. Our store does 7.50cr Annually. Managing 20+ Team members.RK SALAI CHENNAI (TAMIL NADU) as Department Manager Control the concepts’ budget aiming for minimum expenditure and efficiency. Monitor stock levels and coordinate with MC and ensure they stay within budget. Implement the right processes and practices across the concepts. Improving performance, procuring material and resources and securing compliance. Dealing with personnel management such as interviewing potential staff, in store training, conducting appraisals and performance reviews. Ensuring standards for quality, customer service and health & safety are met. & Respond to customer complaints & comments. Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what competitors are doing. Preparing accurate and timely reports & update with TCM on key performance and productivity trends within the area. Verifying mandatory registers such as Goods Inward/Outwards, GC registers, etc.